Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: 10 June 2025

Our products are non-returnable. However, if you face any issues, we are here to help.

1. Returns

  • Rootiva products are non-returnable once delivered.

  • Replacement is only applicable if the product received is defective, damaged, or leaked.

2. Replacements

  • You must notify us within 24 hours of delivery with clear photo or video evidence.

  • If approved after inspection, a replacement will be dispatched within 5–7 business days.

3. Cancellation

  • Orders can be cancelled before dispatch. Once shipped, cancellation is not possible.

  • To cancel, contact us immediately at hello@rootiva.co.

4. Contact Us

For any replacement or order issues, reach out to:
Email: hello@rootiva.co
Phone: +91-8800727099
Address: B2, 903, Plaza at 106, Sector-106, Gurugram, Haryana – 122006