Privacy Policy

Last updated: August 2026

Rootiva ("we", "us", "our") operates the website rootiva.co. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

Information We Collect

When you visit the site, place an order, or contact us, we may collect: your name, email address, shipping and billing address, phone number, and payment details (processed securely through our payment providers — we do not store your card details). We also automatically collect device and browsing information such as IP address, browser type, and pages visited, using cookies and similar technologies.

How We Use Your Information

We use your information to: process and fulfil your orders, communicate with you about your order or enquiries, improve our website and products, send marketing communications (only if you've opted in), and comply with legal obligations.

Sharing Your Information

We share information only with trusted third parties who help us operate our store, including our e-commerce platform (Shopify), payment processors, shipping carriers, and review/analytics providers (such as Judge.me). We do not sell your personal information to third parties.

Cookies

We use cookies to keep our store functioning, remember your cart, and understand how visitors use our site. You can disable cookies through your browser settings, though some parts of the site may not function properly as a result.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at the email below.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@rootiva.co.